Policy update: Crew claims via CIMS (Compas)

Effective September 1, 2026, crew members will submit reimbursement claims and supporting documents directly through their Crew Self-Service Account in CIMS. Approved reimbursements will also be reflected on the crew member’s payslip.
 

How to submit a reimbursement claim

Watch the video tutorial below for a step-by-step guide to submitting and tracking reimbursement claims in CIMS.

Frequently Asked Questions

What is this change about?
Crew reimbursements will now be processed through Compas. This supports the company’s ongoing efforts to improve efficiency, make better use of existing systems and reduce manual processes.

When will this take effect?
The new reimbursement process takes effect on September 1, 2026.

How do I submit a reimbursement claim?
The video tutorial above provides step-by-step instructions for crew members, both onboard and on leave, on how to submit a reimbursement claim in CIMS.

Do I still need to submit hard copies of invoices and supporting documents?
No. Physical copies of supporting documents will no longer be required.

The existing documentation requirements remain unchanged. The necessary supporting documents must still be uploaded in CIMS, including:

• Invoices
• E-receipts
• Proof of payment, where applicable
   

The following will not be accepted as valid supporting documents:

• Cash vouchers
• Order forms
• Acknowledgment receipts
   

Will there be any changes to the payment process?
Yes. All approved reimbursements will be credited directly to your registered primary USD account on the 10th of each month. Claims submitted before the 25th of the month will be processed for payment on the 10th of the following month.

My claim is in Philippine pesos or another currency. How will it be converted to USD?
Claims submitted in currencies other than USD will be converted using the bank exchange rate configured in CIMS.

Are there any changes to the reimbursement policy?
No. The existing reimbursement policies, eligibility criteria and approved reimbursement limits remain unchanged.

How can I track the status of my reimbursement claim?
You can monitor the status of your claim through your Crew Self-Service Account:

Payroll → Claims

This section displays your submitted reimbursement claims and their current status. If a claim is rejected or returned for correction, a comment or explanation will be provided for your reference and necessary action. Reimbursement payments will also appear on your payslip, making it easier to track and verify payments received.
 

Important reminder

Submit your reimbursement claim on or before the 25th of the month for payment on the 10th of the following month. Please ensure that all required supporting documents are complete, clear and properly uploaded in CIMS to avoid delays.